Connect to thousands of smart devices.
Answers to your questions
We don't manufacture or sell smart locks, but we're happy to advise on the best brand and model for your needs based on our extensive industry experience. Do not hesitate to use as a resource for your smart lock purchases.
Individual guest lock codes are created upon booking confirmation. They are only active from your guests’ check-in time and expire automatically at their check-out time. With SuiteVerify, you can dynamically hide codes from guests in their SuitePortal until they've completed their verification process or received a manual check-in approval.
If an entry code fails, guests can tap a button on their SuitePortal to access a back-up code. After three failed attempts, a verified backup code is provided. Guests can also remotely lock or unlock doors with one click from their portal. If the issues persist, we’ll notify you via our Slack integration so you can manually help the guest.
SuiteConnect is designed to integrate seamlessly with most modern smart locks. For a detailed list of compatible devices, please refer to our Integrations Page. Because of our experienced in-house engineering team, we’re typically able to integrate to more lock brands rapidly if the need arises.
SuiteConnect reduces your manual workload by keeping your property access secure while automating check-ins and check-outs automation, helping ensure a seamless experience for guests and promoting operational efficiency.
SuiteConnect allows you to establish pre-defined temperature rules that intelligently adjust thermostats based on guest occupancy or other criteria. This ensures optimal comfort while saving energy.
SuiteConnect continuously monitors the health of all integrated devices, including thermostats. If a device goes offline or encounters issues, you will be notified immediately for timely resolution.
While SuiteConnect enables remote control for both managers and guests, you can choose to limit the range of temperatures that guests are able to set, ensuring both comfort, energy efficiency, and avoiding accidental misuse of your HVAC systems.
SuiteConnect integrates with numerous smart devices—far too many to list them all. If your specific device isn't mentioned, don't worry! There's a strong chance we already support it. If we don't, our team is always eager to evaluate and potentially develop new integrations to cater to your needs.